- All kinds of Research Chemicals that we offer in our shop
- All kinds of Research Chemicals that are offered in webshops other than ours
- Vouchers, gift cards, or store credit. Even if you haven’t used it yet.
- Installation and build-in costs.
- Redeemed vouchers for build-in and/or installation.
- Costs for special shipping options and time slot delivery.
his depends on the specific product. We offer different solutions for small products and large products.
- Most products can be returned to us.
- We usually pick up large products such as rotary evaporators.
We do not pay/refund the costs of the returned product(s).
Please contact our Customer Services team before sending back your order.
Use sturdy packaging. If you can, use the original packaging. That way, the chances of the product getting damages are less. No longer have the original packaging? No problem, we’ll look at the condition of your returned product and determine what the depreciation is based on that.
- Exchange your product for a new one for free;
- Return your product and get a refund.